Remote Monitoring - Preventative Measures!
When was the last time that you actually checked the event logs on your server? As the most critical component of your network, you need to ensure that your server is functioning flawlessly 100% of the time. If only your server logs were as easy to check as the gauges on your car! Think of a "Low Disk Space Warning" on your server as something akin to a "Check Engine Light" on your car.
Too often, firms just lurch from one hardware disaster to the next, ignoring all of the warnings that are out there...if only you knew where to look.
InTouch Legal are installing a proactive monitoring system that allow us to see issues on your server, and take preventative measures BEFORE your server crashes! The good news is that this technology is readily available, and in it's simplest form it will email pertinent error messages and logs to you as they happen.
Bottom line....make sure whoever is responsible for your hardware and network is proactively monitoring.
Oh, Managed Services - the technology that your firm had no use for - as you mentioned to me in April 2007. Good stuff Debbie.
Why don't you just tell your clients how to check their logs themselves. There is no mystery and no special software is required. Windows Server 2003 has monitoring capabilities built in already - tell your clients how to set it up. Ah, that's right you want to nickle and dime to death.
Posted by: Concerned Consultant | July 07, 2007 at 09:25 AM
Apparently "Concerned Consultant" (who refuses to identify himself/herself) in unaware that InTouch Legal does not charge its clients for remote monitor service. This service is provided as a courtesy. The client is charged only if a problem is detected that must be fixed by an InTouch Legal consultant. No "nickel and dime" charges here.
Posted by: Scott Bassett | July 15, 2007 at 06:31 AM